Returns

Refunds

Although every attempt has been made to accurately portray our products all crystals are unique and may differ slightly in colour, size or shape from the illustration shown. If you are not happy with an item you ordered please return it to us, well packaged, in the same condition that you received it, within 7 days of receipt for a full refund. Return postage costs are not refundable.

Unfortunately, because of hygiene reasons, earrings cannot be returned to us unless faulty.

Please notify us that you are returning your crystals by emailing Returns and then send your returns to:

Crystal Well-Being Ltd
32 Woodland Grove
Beeston
Nottingham
Nottinghamshire
NG9 5BP
UK

Return of damaged items

If an item is damaged on arrival or is found to be faulty please notify us within 24 hours by emailing Returns or by telephone on and let us know the problem. Send your item back within days and we will either replace the item or refund your money.

Christmas Present Returns

Items bought during November and December, for Christmas presents, can be returned up to 14 days after Christmas.