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Below is a list of frequently asked questions. Clicking on a question will take you to the answer.
If you can't find an answer to your question here then please email us at Enquires and we will do our best to solve your problem.
Do you have all the goods on your site in
stock?
Do you have a shop?
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Items shown in stock will normally be dispatched within 2 working days (Monday to Friday).
If we cannot dispatch your products within this anticipated time we will email you to let you know the reason for the delay and the expected time of dispatch.
We do not charge your account until your goods are dispatched. If you are paying by cheque your goods will be dispatched within 2 working days of the funds clearing in our bank account.
When your goods have been dispatched we will email you again to inform you that your goods have been dispatched and give you an estimated date of arrival. [back to top]We can now deliver to the UK, USA and Europe.
If you wish to buy from us and we do not deliver to your country please email us and let us know.
Postage and packing to the USA and Europe is automatically calculated by your Shopping Basket .
To find out how much your items will cost to ship add them to your shopping basket and choose the type of postage from the drop-down box.
The page will automatically refresh and display the postage cost based on the weight of your order.
Duties and Import Taxes are based on your country and are your responsibility. Please contact your local customs office to find out more.
At present deliveries can only be to the cardholders address.
This is to try and combat online fraud.
If you would like us to deliver to a different address you
will need to pay by cheque.
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Yes, crystalwellbeing.co.uk is a secure shopping site because we use the latest measures to ensure the safety of your personal and credit card details. One of the most worrying aspects of buying online is the security of personal information and credit card details. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly and securely encrypted. We use WorldPay to process your transactions. Crystalwellbeing does not hold details of your credit/debit card. Credit/debit card details are sent directly to WorldPay using an encrypted and digitally signed protocol. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. [back to top]
I am afraid we can no longer take payment by cheque. [back to top]
We are able to take secure payment in pounds sterling, Euros or US Dollars. This means that if you wish to pay in any of these currencies you can select the currency from our WorldPay Payment page and your card issuer will not charge you a conversion fee.
If you wish to pay in any other currency your card issuer may charge you for the conversion. [back to top]
Yes, if a product offered by us is not as you imagined please return it to us in the same condition that you received it within 7 days, well packaged, for a full refund. Return postage costs are not refundable.
Unfortunately, because of hygiene reasons, earrings cannot be returned unless faulty.
Our policy is to remove the goods we do not have in stock from our catalogue, therefore the goods you see are the ones we have in stock. [back to top]
